Generally it is just as safe to order online as it is to pay using your credit or debit card in a shop. This site uses a Wazala store that have a Security Certificate, which guarantees that we are who we say we are. More information on Wazala and their services can be found at www.wazala.com
Yes, we ship globally.
Most orders are dispatched within one to five working days. Once your order has been dispatched it will takes one to three working days to be delivered to UK addresses, 5 – 10 working days to be delivered to European addresses approx two or three weeks for all other countries.
The first thing you should do if the goods haven't arrived even though we've emailed you telling you they've been sent, is to contact your local postal delivery office to see if they are holding your goods for you. UK and European customers should await 5 working days after the item has been dispatched to do this. Customers from outside Europe should wait two weeks and then contact their postal delivery office. If the postal delivery office hasn't been able to help you, email our customer service team with your order number and item missing orders@assortedrecords.com who will then investigate the matter for you. Orders unless stated otherwise will be dispatched using a 1st Class Royal Mail postal service and therefore do not have tracking references.
If you have a problem at any point please contact our customer service team on 01785 24 51 82 (+44 (0) 1785 24 51 82 from outside the UK). Alternatively you can e-mail us on orders@assortedrecords.com
To change an order, Email our customer service team (orders@assortedrecords.com) who will arrange to change the order. You can also call our team on 01785 24 51 82 (+44 (0)785 245182 from outside the UK).
If you wish to cancel an order you’ve placed please send a message to our customer service team who will arrange to cancel the order and refund you any money you’ve paid. You can also call our team on 01785 24 51 82 (+44 (0) 1785 245182 from outside the UK). You can only cancel an order prior to it being dispatched.
If you order twice by mistake send a message to our team and tell them the reference number of the item you want cancelled. They will arrange to cancel the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.
The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your email address and you have exceeded your mail quota or the message has been spam filtered. The other reason is that you accidentally entered your email address wrongly when you registered it with us.
We may be able to help you, please contact orders@assortedrecords.com
All credit card and debit card transactions are debited at the time you submit your order on the store. This will include all PRE ORDER items
Shipping rates will be shown in full before you confirm your order and will vary depending on item value and delivery destination.
Once your order has been dispatched from our warehouse an automated email is sent to your registered email address letting you know. Orders are dispatched using a 1st Class Royal Mail service unless otherwise stated and therefore will not have tracking references.
We offer a money back guarantee on all our products. If you buy anything and decide within seven days that you don’t want it all you have to do is send it back to us in mint condition and we’ll refund you the cost of the items. The returns address is:
Returns Department
Assorted Records Distribution
Unit 2
Mount Rd
ST158LL
If the goods are damaged or not what you expected then please email our service team orders@assortedrecords.com before sending them back to us as we have a different procedure for dealing with these returns. When returning an item, please include a covering note to explain what you would like done with the item (exchange, refund, etc). Please be aware, however, that we are unable to refund items that have clearly been subjected to abnormal usage.
For enquiries regarding merchandise sales please email orders@assortedrecords.com For enquiries regarding Digital content sales please email downloads@assortedrecords.com For enquiries regarding ticket sales please email; tickets@assortedrecords.com When contacting our Customer Care team please include as much information regarding your problem as possible. We will need to know your order reference, item purchased and the store you have ordered via.